Frequently Asked Questions
Yes, we're a trusted NDIS-Approved Meal Provider, offering a fantastic choice of delicious NDIS ready-made meals for delivery Australia wide. We've been providing authentic, restaurant-quality prepared meals to supermarkets, healthcare professionals, hospitals and government bodies for more than 20 years. Discover more about us here.
You can order NDIS meal deliveries directly using this website, or via your NDIS Planner or existing provider. For more information, please visit our NDIS page. Alternatively, email us at email@example.com or call our Customer Care Team on 1800 155 255 to chat about how we can make NDIS meal deliveries work for you.
Every person's NDIS plan is different, depending on needs. If delivered, prepared meals are part of the plan, NDIS subsidises meals by covering the cost of meal preparation and delivery. You only need cover the cost of the ingredients, which is a small co-payment of $1.50 to $3.00 per meal. Call 1800 155 255 or email us at firstname.lastname@example.org and our Customer Care Team will help.
Discover more about the National Disability Insurance Scheme (NDIS) by visiting its website ndis.gov.au.
Our state-of-the-art facilities employ over 65 people and have attained the highest international food accreditations, including SQF, HACCP and beyond.
Meals arrive frozen, and we recommend popping them into the freezer straight away where they'll keep for up to 30 days.
Yes, pop them in the fridge as soon as you receive them where they'll keep for 7-9 days. Enjoy fish meals within 7 days and check the use-by date on the meal sleeve before heating.
Get ready for a treat! We believe the vegetarian community should be spoilt for choice as much as everybody else, so our chefs have cooked up a storm. Check out our menu of gluten free vegetarian ready-made meal and finger food options here.
Our delicious menu makes it incredibly easy for you to have the family over for a meal without the need to shop for ingredients or cook. Simply order one meal per guest when placing your usual meal order. If you're on an NDIS Meal Plan, call 1800 155 255 or email us at email@example.com, and our Customer Care team will help you.
We have a minimum spend of $55 per order.
During the easy order process on our website, you'll be prompted to select your preferred delivery date from the options provided. Alternatively, use the postcode checker to work out which days of the week we deliver to your area.
Good news! With no lock-in contracts, you can order weekly or whenever the need arises — especially useful if you temporarily need an extra helping hand.
We accept Visa, MasterCard, Debit Cards and PayPal.
We use SecurePay Australia, the country's leading payment gateway which has extra layers of security and compliance to keep your details safe.
We deliver ready-made meals twice a week to 95% of Australia's population! Enter your postcode into our postcode checker to confirm we deliver to your address. If we don't deliver to your area, sign up for our newsletter or follow us on Facebook and we'll update you on our latest delivery area coverage.
We're delighted to tell you delivery is FREE!
No, you don't, so if you have an appointment that day or might be going out, don't panic! We leave the box on your front doorstep unless you've provided specific instructions when ordering. We deliver our prepared meals Australia wide in an Esky-style cooler with ice so that it safely holds the correct food temperature for up to 6-8 hours.
We deliver delicious ready meals to apartments, units, aged care and retirement communities Australia wide, and all the time! You don't have to be home as we pop meals on the doorstep or at reception, depending on your delivery instructions. Give our Customer Care Team a call on 1800 155 255, or email us at firstname.lastname@example.org and we'll help you work out the best and safest delivery place.